Application process

Finding a property that suits your needs is often the most challenging step in the application process. You can use our ‘Find a Property to Rent’ search tool to view all currently, and soon to be, available properties which match your criteria.

Once you’ve found a property that you’re interested in, you then need to book a viewing. You can use our 24-hour-a-day online tenant viewing booking system to do this. All you have to do is click ‘Book Viewing’ when viewing the property you’re interested in. Then simply select your day and viewing time, enter your contact details (so we can contact you should anything change) and click to register your viewing time.

It is essential that you complete this registration process. The times advised online are tentative and only become active viewings after registration.

You can also contact the property manager directly to book an inspection via the telephone number listed on the advertisement, or email the property manager by their advertised email address.

We require that you contact the property manager 1 hour before your scheduled appointment to ensure that both parties are available to meet at the property.

We require all applicants to view the property in person before submitting a tenancy application. We understand that there are occasionally circumstances which prevent this so we also allow you the option to send someone on your behalf. Unfortunately if you don’t meet this criteria, we cannot process your application. Similarly, we will not process your application 'pending a viewing'.

Once you have viewed a property, you are then able to submit your application for tenancy. Our rental application can be downloaded from our forms page. The application can be submitted via fax, mailed, email, dropped to our office in person or handed in at the viewing.

Each individual applicant over the age of 18 will be required to submit the following:

• Basic personal details
• Details of your current and past addresses
• Next of kin contact details
• Details of rental history including rental references
• Personal and professional references
• 100 points of identification: 
     · Drivers license, passport, birth certificate (50pt each) 
     · Bank/credit card, phone/electricity account statement (25pt each)
• Employment details or proof of income
• Last two pay slips
• Employment contract / contact
• Letter of parental support

Here’s what we’ll look at when processing your application:

• Double check that you have fully completed your application form including all the attachments that we require;
• We’ll check your identification to ensure that all details line up as they should;
• We then do a basic affordability test for all people applying on your lease to make sure that the rent is within your means;
• We’ll contact your employer to ensure your employment and income details are current and correct.
• We'll contact your previous property managers/landlords.
• All applicants will be checked against a national tenancy database so that we’re aware of any past discrepancies in rental payments or prior property damage;
• We'll perform a credit check on all applicants.

If your application is selected we will notify you immediately to arrange a sign-up meeting, unsuccessful applicants will be notified as soon as a tenant is secured.

We will endeavour to have an answer to you within 48 hours. If your application is approved, you will be required to pay the last month's rent to secure the property. Once paid, this amount is non-refundable.

Once you have been accepted for a property we will make an initial phone call to advise that your application has been successful and to arrange a time for us to meet to sign the lease. In order to secure the property we require all individuals who will be on the lease to be present within 24-48 hours of being approved so that we can stop advertising the property.

When you meet with us we will carefully explain the details of the lease including our expectations and obligations. As we need to explain all your tenancy details thoroughly, please allocate up to 30 minutes for your tenancy induction. We will also explain our zero tolerance policy for late rent payment and action for emergency repairs. At this point you will be required to sign the lease and pay the last month's rent.

Please make all Bank Cheques/Money Orders out to Charah.ca Inc..